This is a short post and it’s a whinge. I usually don’t say too much about things I don’t like, preferring on the whole, to just sing the praises of those I do. I’m making an exception. Last year I paid $60+ for a Superior Threads donut. It seemed like such a good idea and a way to get a variety of colours for use in appliqué. And it would be, if the quality of the thread lived up to the name. From the beginning I’ve had problems with these threads. They have so many slubs in them and I really don’t find them nice to work with. Last night I started appliquéing a ceremonial wall hanging and I cut off a piece of thread only to find yet another slub.
I was so fed up I took a photo to show you. Not only can you see the slub but you can easily see how “hairy” the thread is. Now it may just be that I got a bad batch but when you consider how little thread is on each bobbin then there must also be many, many others out there with the same batch as well. They cost so much I can’t afford to throw them away but I can’t wait until they’re all used up!
[Edit: Please see next post for a great response from the supplier.]
Email Superior Threads with your complaint, attach the photo and see what happens.
Notify the seller and either get a replacement or your money back. If people don’t do this they won’t know there was a problem with their product, so they can’t fix it.
I have gotten poor thread from some brands I use all the time. Maybe poor quality control is to blame in those cases. I ended using those poor threads for basting. It’s too bad there is no opportunity to try out those threads before wasting money on them. I would let the manufacturer know. (However none of my letters hs ever been answered.
I truly believe that if you contact Superior Threads, they will do what they can to make it right. I use Superior Threads for all my long arm quilting and have never been disappointed. I hope things will work out for you.
I was thinking about getting one of those donuts for the same reason you did, but I will think again now. I usually use YLI #100 thread so I think I will stick with it and slowly build a colour collection. I agree with Pam, notify the seller and tell them of the problem.
I use only the YLI #100 now mostly because the quality is consistently good. I have built up a collection of colors over time and am very happy with them. But you trully only need 4 – black 310, white, dark taupe 235 and light taupe (my number came off the bottom). Then add light gray 232 and dark gray 238. Then some greens and maybe a red.
I too would definitely write to Superior Thread (Bob the thread guy or his wife Mother Superior). I have talked with them extensively at quilt shows and they have always had good recommendations for me as a hand piecer. I have never used any of their threads for applique although I was tempted by the donut but that is only 50 wt. threads. I am sold on 100 wt for applique.
If you let Superior Thread know, I am nearly certain they will make it right.
I can only echo the previous comments. Contact Superior. All reputable companies WELCOME negative feedback. (IBM built their company on their response to problems. At HP the software bug report was call the “Opp Log” for Opportunity Log.) I, for one, prefer to hear about product problems rather than about a product performing as to be expected. I don’t have money to through around. No news is good news for me.
Please, contact them Munaiba, I have the donut and don’t have the problems you’re showing. Course, as they say, it’s 50 wt, and I’ve since gone to 60wt… But superior will get back to you, I KNOW It! They’re a good company.